If you are self-isolating or recovering from coronavirus (COVID-19), this will mean you may not be able to leave your home. This can be a problem if you have a pre-payment meter, which requires you to go to the shop to top-up.
Different energy suppliers will have their own ways of dealing with this. If you or anyone in your home has any underlying health conditions, you should also contact your energy supplier to let them know.
They will add you to the Priority Service Register, which will give you extra support should you need it. If you are self-isolating, you should contact your energy company as soon as you become aware of an issue to do with your prepay meter, as some of the solutions can take a few days.
If you’re worried about your energy bills or struggling to stay warm at home, then you can
also call Home Energy Scotland on 0808 808 2282 for free and impartial advice.
Other advice on energy related issues can also be found by visitng https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energysupply