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In housing management we aim to be an Excellent Housing Organisation and remained committed to monitoring and improving our service provision.
We therefore set ourselves challenging Performance Targets in Housing Management and exceeded targets in most areas of our operations.
The table below details our performance.
Indicator |
Description of Indicator |
Target |
Performance |
Average |
The total of void periods (i.e. the number of calendar days) divided by the total number of properties actually let during the year. |
29 |
29 |
Void Loss |
Total amount rent lost due to voids expressed as a percentage of the total possible rental income from all properties. |
1% |
0.88% |
Rent Arrears |
Any arrears caused by non payment of rent, not including any outstanding housing benefit not yet received and outstanding payments for those with agreement to pay their rent out with the normal rent cycle. |
6% |
5.79% |
Access and Allocations
|
Number of new housing applicants added to the Associations Housing waiting list during the year. |
50 |
233 |