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Government Advice Issued for Tenants & Landlords Regarding Property Access & Health & Safety During COIVD19

Repairs & Property Access Guidance

Key Points: 

  • "Landlords’ repair obligations have not changed. Tenants have a right to a decent, warm and safe place to live – and it is in the best interests of both tenants and landlords to ensure that properties are kept in good repair and free from hazards."
  • "You should inform your landlord early and engage constructively in the event that you encounter any issues with the condition of their property, and the effect of current restrictions should be considered."
  • "Where reasonable, safe for you and in line with other Government guidance, we recommend that you allow local authorities, landlords or contractors access to your property in order to inspect or remedy urgent health and safety issues"
  • "Where (a repair) is critical to your health and safety (see above), we strongly advise you take additional measures such as remaining in separate rooms during any visits and following Government advice on hygiene and cleanliness before, during and after visits."

In order to assist with the reduction in personal contact our gas servicing and repairs has been reduced and is now only for emergency repairs. If you do have an emergency then please telephone 0141 887 4053 and select option 1 on your keypad. Please also telephone the same number for any out of hours emergency repairs and you will be able to be transferred to our out of hours emergency service.